Operations Management (OM)

OM 521     Operations Management     3 Credit Hours

Operations Management is concerned with the efficient transformation of inputs that will effectively achieve customer satisfaction. In dynamic, competitive world, a company's effectiveness depends significantly on how well the firm's resources are managed. This course focuses on managerial tools for understanding the processes that are required for developing and delivering appropriate products and services. It prepares managers to use the results of analysis to constantly improve the firm's operational performance.

OM 571     Supply Chain Management     3 Credit Hours

This course aims to develop an understanding of key devices of global operations management performance and their interrelationship with the firm?s strategy. Special emphasis is given to tools and skills necessary to develop solutions for a variety of supply chain design problems and inter-firm and intra-firm coordination issues. The overarching course objective is to develop and in-depth understanding of integrative managerial issues and challenges related to developing and implementing a firm?s operations strategy.

Prerequisite(s): (OM 521 or IMSE 580 or EMGT 520) and (DS 520 or IMSE 514) and MIS 525

OM 631     Service Operations Management     3 Credit Hours

This course examines both traditional and new approaches for achieving operational competitiveness in service businesses. Major Service sectors such as health care, banking and financial services, transportation, restaurants, hotels, and resorts are examined. The course addresses both strategic and operational decision making. Among topics covered are: the service concept and operations strategy, design of effective service delivery systems, productivity and quality management, response time (queuing) analysis, capacity planning, yield management, and the impact of information technology.

Prerequisite(s): OM 521 or IMSE 580 or EMGT 520

OM 660     Analy & Des of Supply Chains     3 Credit Hours

The purpose of this course is to equip the student with the ability and the tools necessary to recognize, analyze, and resolve significant problems in the operation of a supply chain system through the application of quantitative techniques. This course focuses on the strategic role of the supply chain, key strategic drivers of supply chain performance, and the tools and techniques for supply chain analysis.

Prerequisite(s): OM 521 or IMSE 580 or EMGT 520

Restriction(s):
Can enroll if Class is Graduate

OM 661     Supply Chain Logis Mgmt     3 Credit Hours

The overarching course objective is to develop and in-depth understanding of integrative managerial issues and challenges related to developing and implementing a firm?s logistics strategy. Attention is directed to the logistical mission confronted by varied types of business organization. Logistics is positioned as a value-added process that achieves time and place synchronization of demand stimulation and operations fulfillment. Emphasis will be place on challenges related to providing logistical support for procurement, manufacturing and market-distribution.

Prerequisite(s): OM 521 or IMSE 580 or EMGT 520

Restriction(s):
Can enroll if Class is Graduate

OM 662     New Prod Design & Development     3 Credit Hours

The objective of this course is to provide students with an in-depth knowledge of frameworks, policy, and issues that arise in the design and development of new products. In particular, the integration of a development chain with a supply chain forms the basis of knowledge offered in this course. A development chain is the set of activities and processes associated with new product introduction. It includes the product design phase, the associated capabilities and knowledge that need to be developed internally, sourcing decisions, and production plans. Specifically, the development chain includes decisions such as product architecture; what to make internally and what to buy from outside suppliers, that is, make/buy decisions; supplier selection; early supplier involvement; and strategic partnerships. The decisions made in the development chain will have an impact on the supply chain. Similarly, the characteristics of the supply chain must have an impact on the product design strategy and hence on the development chain.

Prerequisite(s): OM 521 or IMSE 580 or EMGT 520

Restriction(s):
Can enroll if Class is Graduate

OM 663     Lean & Six Sigma     3 Credit Hours

This course covers implementing Total Quality Management (TQM), undertaking Six Sigma Projects, and applying Baldrige National Quality Award criteria and ISO 9000 principles to improve quality performances in an organization. Topics include Definitions and Importance of Quality, Quality Costs, Quality Function Deployment (QFD), Product Specification and Critical-to-quality Measures (CQM), Statistical Quality Control (SQC), Robustness Concepts, Quality System Design and Evaluation. Six Sigma and DMAIC Methodologies, Design for Six Sigma (DFSS) process, IDOV (Identity requirements, Design alternatives, Optimize the design and Verify process capability) Methodology, and several other concepts and tools related to quality are also covered.

Prerequisite(s): DS 520 or IMSE 514

Restriction(s):
Can enroll if Level is Rackham or Graduate

OM 664     Strategic Sourcing     3 Credit Hours

This course presents the integrative role of procurement function within the business organization. Specific topics addressed from strategic, financial, and global perspectives include purchasing process, procurement and commodity strategy, insourcing/outsourcing, supplier evaluation and selection, supplier management and development, global sourcing, cost and price analysis, negotiation and contract management. Both theoretical and quantitative perspectives will be offered in covering these topics. Learning will be emphasized through review of articles published in academic and professional journals; discussion of case studies focusing on problems and issues involving sourcing; formulation of sourcing models using statistical and optimization software and application of various problem-solving algorithms; and working on a term project focusing on investigating a key sourcing problem.

Prerequisite(s): OM 521 or IMSE 580 or EMGT 520

Restriction(s):
Can enroll if Class is Graduate

OM 665     IT in SCM     3 Credit Hours

This course covers concepts in enterprise resource planning (ERP). The main focus of this course is to show how ERP systems integrate business processes across functional areas and support business management and performance analysis. This course will also examine how ERP systems evolved from early computer systems and manufacturing, and will evaluate the benefits and costs of implementing an ERP system. Example software, such as SAP, will be used extensively to illustrate how ERP systems work. Learning will be emphasized through review of articles published in academic and professional journals; discussion of case studies focusing on problems and issues involving enterprise resource planning; application of various problem-solving algorithms such as in forecasting and inventory management; and working on a term project focusing on investigating a key enterprise resource management problem.

Prerequisite(s): (OM 521 or IMSE 580 or EMGT 520) and MIS 525

Restriction(s):
Can enroll if Class is Graduate

OM 666     Sustainable Supply Chain Mgmt     3 Credit Hours

This course describes various issues and problems encountered in designing and maintaining a supply chain that deals with environmental concerns of product disposal, and re-manufacturing. Various types of sustainable supply chains, such as green supply chain, reversible supply chain, closed-loop supply chain etc., will be discussed along with tools and techniques to design and manage them.

Prerequisite(s): (OM 521 or IMSE 580 or EMGT 520) and MIS 525

Restriction(s):
Can enroll if Class is Graduate

 
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An asterisk denotes that a course may be taken concurrently.

Frequency of Offering

The following abbreviations are used to denote the frequency of offering: (F) fall term; (W) winter term; (S) summer term; (F, W) fall and winter terms; (YR) once a year; (AY) alternating years; (OC) offered occasionally