Information Technology Services

General Purpose Open Computer Labs: ML 1070, 1st and 2nd  floor public computers, SSB 2220

Department Specific Open Computer Labs: CECS - HPEC 1180 & 183 ELB, COB - FCN 138, CEHHS - FCS 190

Lab Hours: Visit umdearborn.edu/its_location-hours

Help Desk: 313-593-HELP (4357) |  umd-helpdesk@umich.edu | website: umdearborn.edu/helpdesk
Walk-in locations: ML 1070b and FCS 186a

Information Technology Services (ITS) supports the computing needs of faculty, staff and students. The department has responsibility for: campus network, including Internet access; computer labs and printing across campus; account access for email, computer access, and other student services; HelpDesk support; the Banner student information system.

Facilities

Computer labs across campus are supported and maintained by ITS. General purpose open labs are located in the Mardigian Library (ML), other departmental computer labs specialize in department specific software programs to support classwork needs. Together there are over 300 open seats available for students to use for school work. Availability is posted in real-time and can be viewed by visiting labs.umd.umich.edu.

Software

ITS offers a wide variety of software in the labs it supports including Visual Studio, SPSS, GIS, Minitab, MatLab, and Mathematica. Individual labs may also provide instructional software required for classes. In addition to the standard software products, all lab and classroom computers also have Jaws, ZoomText, and Read & Write Gold installed to assist with accessibility needs.

In addition, the University of Michigan has established a licensing agreement with Microsoft that allows campus members to download Office 365 for free. Additional softwareand hardware can be purchased at significant discounts by faculty, staff, and students by contacting the Computer showcase. This includes Microsoft Windows, Adobe products, SPSS, Mathematica, Apple & HP hardware, and many other offerings. Visit their website for more information: computershowcase.umich.edu.

Computer Accounts

The ITS Accounts Office assigns user accounts and passwords for all university network systems. They process requests for several types of computer access, and assist with questions and problems with these types of logins. These include uniqnames and UMICH passwords which permit access to wireless, email, classroom and lab computers, Canvas, and your home directory.

UPrint Student Printing

UPrint is a networked printing service for students in all UM-Dearborn schools and colleges. Registered students are allocated a 500 page quota free each term (Winter, Fall, Spring/Summer). $25 is credited on the U-Print system and each time you print from a lab or library computer, your account will be debited $.05 for black/white or $.30 for color pages. Additional funds can be added quickly online with a credit card or you can add funds at the Cashier's Office.

Assistance and Services

The ITS HelpDesk is the primary point of contact for support. Please call 313-593-HELP (4357) or email the HelpDesk umd-helpdesk@umich.edu for assistance, documentation and information regarding the campus network, software, printing, hardware and other services. Many questions can be answered immediately on the phone. An automated ticket system is also used to keep track of each request that is received and the service that is provided. Computer labs in ML 1070, HPEC 1180, ELB 183, & FCN 138 are staffed with student assistants who can provide answers to most questions or refer you to someone who can. Equipment problems and malfunctions in the labs should be immediately reported to the lab proctor on duty so that the amount of downtime experienced is minimized.

Hours

The HelpDesk is available M-Th 8am-8pm, & 8am-5pm F during regular class schedules, during class breaks hours are M-F 8am-5pm. The HelpDesk and computer labs will be closed for holidays or due inclement weather. Computer labs hours are posted on the ITS website and in the computer labs.